MONEY-BACK GUARANTEE
We Want You to Feel Good About the Service You Received
At Advanced Tint Solutions, we take pride in our workmanship and the experience we provide our customers.
If you are genuinely dissatisfied with the quality of the service you received from us, we want the opportunity to make it right.
If we cannot reasonably resolve your concern and your claim qualifies under the terms below, we will refund the amount paid for the affected service.
Services Covered
Our Money-Back Guarantee applies to:
Window Tint
Paint Protection Film (PPF)
Windshield Replacement
Ceramic Coating
Paint Correction
What the Guarantee Covers
This guarantee is intended to protect customers who are dissatisfied with the quality of the service or workmanship they received from Advanced Tint Solutions.
It is not intended to make normal characteristics of an installation, curing process, product, or vehicle condition grounds for an automatic refund.
If you have a concern, contact us and allow our team to inspect the vehicle. When appropriate, we may first be given a reasonable opportunity to correct the concern.
If the issue cannot reasonably be corrected and the concern qualifies under this guarantee, we will refund the amount paid for the affected service.
What Is Considered Normal?
Many automotive appearance products are installed by hand and may also require time to cure, settle, or fully adhere.
Minor characteristics that do not materially affect the appearance, performance, or function of the service are not considered failed workmanship and, by themselves, do not qualify for a refund.
Window Tint
Professional window tint installation takes place in a real-world environment. While we take extensive measures to provide a clean installation, completely eliminating every microscopic particle is not always possible.
Examples of conditions that may be considered normal include:
- A small number of minor dust or contamination specks
- Temporary haze or cloudiness during the curing process
- Temporary moisture pockets during curing
- Minor variations near edges, seals, or factory glass borders
- Appearance differences caused by factory dot matrix areas or existing glass imperfections
A few isolated specks or extremely minor imperfections that are not excessive and do not materially affect the overall appearance of the installation are not, by themselves, grounds for a Money-Back Guarantee claim.
Excessive contamination, significant installation defects, peeling, abnormal bubbling after the appropriate curing period, or other workmanship problems will be evaluated by our team.
Paint Protection Film (PPF)
PPF is hand-installed and may require time to fully settle.
Normal characteristics can include:
- Minor temporary moisture during curing
- Minor visible edges or seams where required by the vehicle's design
- Slight film texture when viewed under certain lighting
- Small relief cuts or installation seams in complex areas
- Minor settling around highly curved body panels
Large debris, significant lifting, excessive contamination, improper alignment, or other workmanship-related concerns will be evaluated separately.
Ceramic Coating
Ceramic coating improves the protection and maintenance characteristics of a vehicle's finish, but it does not make paint indestructible.
The Money-Back Guarantee does not apply because a coated vehicle later experiences:
- Water spotting
- Scratches or rock chips
- Environmental contamination
- Improper washing damage
- Swirl marks created after service
- Damage caused by chemicals, automatic car washes, neglect, or outside conditions
Concerns involving the actual application of the coating will be inspected by our team.
Paint Correction
Paint correction can significantly improve a vehicle's paint, but not every defect can or should be completely removed.
Some scratches, chips, etching, paint damage, clear-coat damage, or other defects may be too deep to safely remove without compromising the vehicle's finish.
Remaining defects that were identified as too deep or unsafe to remove are not considered failed workmanship.
The final result must be evaluated based on the level of paint correction purchased and the original condition of the vehicle.
Windshield Replacement
Windshield replacement concerns involving installation workmanship will be inspected promptly.
The guarantee does not apply to conditions unrelated to our installation, including:
- New rock chips or impact damage after installation
- Damage caused by accidents or outside forces
- Pre-existing vehicle problems
- Vehicle body or frame conditions affecting glass fitment
- Problems with unrelated vehicle electronics or components
Any concern involving windshield safety, adhesion, leaking, fitment, or installation should be reported to us immediately so it can be properly inspected.
What the Guarantee Does Not Cover
The Money-Back Guarantee does not apply to:
- A change of mind about a product, shade, finish, package, or service that was correctly provided as selected
- Normal curing, settling, or installation characteristics
- Minor cosmetic imperfections that do not materially affect the overall quality of the installation
- Pre-existing vehicle damage or defects
- Damage occurring after the vehicle leaves our facility
- Improper care, washing, maintenance, chemicals, accidents, road debris, weather, vandalism, or third-party damage
- Work altered, removed, repaired, or modified by another person or business before we are given an opportunity to inspect it
- Expectations or results that were specifically discussed and disclosed before the service was performed
- Issues covered separately by a manufacturer warranty
How to Make a Claim
If something does not look or feel right, contact Advanced Tint Solutions as soon as possible.
To request consideration under our Money-Back Guarantee:
01
Notify us within 7 days of receiving the service.
02
Describe the concern and provide photos when requested.
03
Allow any applicable product to complete the curing or settling period recommended by Advanced Tint Solutions.
04
Allow us to inspect the vehicle.
05
Give us a reasonable opportunity to correct a legitimate workmanship concern when correction is appropriate.
Notify us within 7 days
For products that require curing or settling time, reporting the concern within the initial 7-day period preserves your claim even if the final inspection must take place after the curing period.
If we determine that the concern qualifies under this guarantee and we are unable to reasonably resolve it, we will refund the amount paid for the affected service.
Our Promise
Our goal isn't to hide behind fine print.
Our goal is to deliver work we're proud of and a service experience you're happy with.
If there is a legitimate problem with our workmanship, we want to know about it and have the opportunity to make it right.
That's the Advanced Tint Solutions guarantee.
Have a Concern? Contact Our Team
(480) 351-0044